Deployment Engineer

Newtrax ( develops cutting edge technology focused exclusively on the underground, hard rock, metal mining industry. Our solutions are currently in use at over 80 mines and our market is growing quickly. .

As a Newtrax Deployment Services team member, the candidate will work closely with Newtrax Deployment Managers to successfully deploy projects in Latin America.

  • Newtrax Services: Offer product expertise and project technical services. Travel to mine sites (up to 50% travel) to offer training, troubleshooting and ensure overall project success.
  • Newtrax Support: supporting and configuring software/hardware for ongoing and existing solutions.

Deployment Engineering

  • Perform installations and provide training to installers for leading edge telecommunication and vehicle telemetry solutions.
  • Conduct site audits to review client-specific mining equipment and telecommunications systems.
  • Review mining equipment electrical diagrams to confirm on-board sensors and ECUs.
  • Conduct analysis of new mining equipment to interpret on-board communications protocols.
  • Produce standard and client-specific configurations of vehicle telemetry data loggers and related sensors.
  • Validate post-installation data acquisition from vehicle telemetry data loggers.
  • Produce installation diagrams, both prior to deployments, and well as to document as-built installations.
  • Analyze, troubleshoot and document deployments in a timely manner.
  • Report on project milestones; participate in value realization with case studies.
  • Present key deployment findings/outcomes and make suggestions for process improvements (internally) and operational improvements to key client stakeholders. 

Client Support and Training

  • Scope, develop and deliver training to clients on 1st-line troubleshooting and/or installation, as well as mining vehicle telemetry and telecommunications applications.
  • Perform 1st line support of client mining vehicle telemetry and telecommunications systems using remote troubleshooting tools.
  • Perform 2nd line problem analysis of mining vehicle telemetry and telecommunications systems.
  • Continually develop and transfer best practices knowledge internally and externally.

Skills / Qualifications / Experience

  • Degree (BSc or BEng) in Electrical or Mechanical Engineering desired; Qualified Electrical or Mechanical Engineering Technicians with substantial experience in underground mining will be considered.
  • A minimum of three (3) to five (5) years’ experience in heavy vehicle electronics (old and modern equipment models, including those using CANBus), vehicle telemetry, industrial automation, and/or telecommunications; ideally within the mining industry.
  • Ability to work in an underground mining environment with limited tooling, lighting, and space.
  • Strong knowledge of Information Technology deployments and tools (Office, Windows); Linux knowledge is an asset
  • Ability to work well with the public, with good interpersonal skills, outstanding listening skills
  • Good English and French communication skills, both written and verbal; Spanish fluency is an asset
  • Ability to work with a high degree of independence and willingness to travel frequently
  • Proficiency with reporting/dashboard tools such as MS Business Intelligence are an added advantage